Patients recognise compassionate care while helping us improve 

People receiving care in our hospitals have praised the kindness and professionalism of our staff in the latest national NHS Adult Inpatient Survey, published by the Care Quality Commission today. 

More than 550 patients shared their experiences of care at Royal Cornwall Hospitals NHS Trust (RCHT), giving us valuable feedback about what matters most to them. The survey achieved a response rate of 48%, higher than the national average.  

The results show that patients continue to have strong confidence in our teams: 

• 98% said they were treated with respect and dignity. 
• 98% said they had confidence and trust in doctors caring for them. 
• 92% felt they received enough help from staff to eat meals when needed. 
• 85% said they could access food outside normal mealtimes. 
• 99% felt their language needs were taken into account.  

We are particularly pleased to see improvements in areas including support at mealtimes, getting patients to a ward bed more quickly and providing better information while people are waiting for admission.  

At the same time, patients told us there is more work to do. Some people shared concerns about waiting for admission, communication with families and carers before discharge, support for mental health needs, and understanding what happens next in their care journey.  

Acting Chief Executive, Kim O’Keeffe said: 

“We’re incredibly grateful to everyone who took the time to tell us about their experience. These results show the compassion, skill and dedication our teams bring to work every day, often in very busy and challenging circumstances. 

“We’re proud that so many patients felt respected, listened to and cared for during their stay with us. At the same time, we know there are aspects of care that can have a big impact on patients and families where we need to keep improving. 

“Every piece of feedback helps us understand what matters most to the people we care for. We’ll continue listening, learning and making changes that improve the experience of patients across Cornwall and the Isles of Scilly.” 

The survey results are already helping shape improvements, particularly around communication, discharge planning and ensuring people feel informed and supported throughout their care. 

We would like to thank both the patients who shared their experiences and the staff who continue to provide compassionate care every day. Working together helps us improve services and deliver the best possible care for our communities.